The ISP list is a joint law enforcement effort, which means that while it can be found on our website, it belongs to all of us. If you come across more recent information than we have listed here, please let us know and we will update it. If you discover an ISP that we don`t have in the database, let us know and we`ll add it. Customers whose data is requested by a civil party will be notified of the applicable California Process Service prior to any civil action. Although Microsoft may be asked to prevent customers from being notified of legal proceedings, Microsoft has no legal obligation to keep customers in the dark and should encourage customers to be informed. Sometimes Microsoft contacts its customer to inform them of the non-disclosure order and then challenges it. Some jurisdictions provide detailed information to the claimant that termination would not be detrimental to its interests in the underlying action. 5. Legal documents faxed to 425-708-0096 to the attention of: Records Custodian.
Phone: 425-722-1299 (law enforcement) (1 or 0 for emergencies only, or follow service instructions for non-urgent cases and follow-ups) FAX: 425-708-0096 (preferred method of service). Microsoft`s compliance team processes each request in detail before providing data. The data provided is intended to provide law enforcement agencies with the necessary tools to manage the situation. Suicide threats and kidnappings are among the most common emergency requests. Microsoft has had a busy six months, according to its latest semi-annual report on digital trust, law enforcement has approached 25,000 legal requests. Microsoft publishes two annual reports detailing the number of requests from law enforcement agencies for consumer data they receive worldwide. It is important to know that the government must comply with the relevant laws in order to legally obtain consumer data. Non-substantial data may be requested using a subpoena or the appropriate California Process Service request. However, content data can only be requested with a warrant or court order from an appropriate California processing service. Below are frequently asked questions about the requests we receive from law enforcement agencies around the world.
For more information and frequently asked questions about Microsoft policies and procedures for responding to regulatory data requests, see the Data Law blog. 4. “The philosophy and practice of our hybrid workplace.” Microsoft`s official blog, March 30, 2021, blogs.microsoft.com/blog/2021/03/22/the-philosophy-and-practice-of-our-hybrid-workplace/. Law enforcement agencies around the world should contact Microsoft for an emergency request, and they should send written support requests to the California Process Service on official letterhead signed by a law enforcement official. It should include a brief description of the situation and an explanation of how the information requested would help the authorities respond to the crisis. Microsoft`s compliance team processes each request in detail before providing data. The data provided is intended to provide law enforcement agencies with the necessary tools to manage the situation. Domestic violence, suicide threats and kidnapping are among the most common requests to emergency services. Once every six months, in this law enforcement requests report, Microsoft publishes public information about emergency requests they may receive. We only do this in limited and defined circumstances. U.S.
law requires us to report identified or suspected images that exploit children to the U.S. National Center for Missing and Exploited Children (NCMEC). Occasionally, we may also report certain limited information about a user if we have reason to believe that the person will harm themselves or another person as a result of a public posting on one of our forums, Xbox LIVE, or recommendations from other customers. If one of our customers or employees, or Microsoft itself, is a victim of crime, we may report certain limited information to law enforcement. In addition, consistent with applicable law and industry practices, Microsoft sometimes shares limited information with law enforcement agencies if we believe disclosure is necessary to prevent an emergency that poses a risk of death or serious bodily injury to any person. Microsoft receives requests for data from law enforcement agencies and governments around the world to facilitate criminal investigations. Such requests must be supported by the appropriate legal instrument, such as an arrest warrant, and comply with legal and procedural requirements in order to be accepted. Microsoft provides content data and non-content data worldwide in response to legal requests, but most of the leaked data does not contain content. As our report shows, we reject a number of law enforcement requests each year.
Challenges to government demands can take many forms. In many of these cases, we simply inform the requesting government that we cannot disclose the requested information and explain why we rejected the request. We also challenge claims in court. Our World Declaration of Human Rights underscores our commitment to respect the universal human rights of our clients. By verifying that law enforcement agencies have complied with the laws and procedures of their jurisdiction before responding to a request, we try to ensure that we only disclose customer data in the course of authorized criminal investigations. Even if Microsoft complies with the laws of the requesting authority`s jurisdiction, Microsoft will challenge law enforcement requests regarding enterprise customer data if the privacy laws of the jurisdiction in which the data host is located conflict with the laws of the requesting jurisdiction. Microsoft`s mission is to empower every person and organization on the planet to do more, and all of our technologies are designed to advance that mission. We care about the respect and protection of our customers` privacy and work every day to earn their trust. At the same time, Microsoft recognizes that law enforcement plays an extremely important role in protecting our customers (and our technology) from abuse or exploitation. We hope that this data disclosure can better inform all parties in the very important public debate on how best to balance the privacy of our customers with the legitimate needs of law enforcement agencies that protect and serve their citizens.
Content is what our customers create, communicate, and store on or through our Services, such as words in an email exchanged with friends or work colleagues, or photos and documents stored on OneDrive (formerly SkyDrive) or other cloud offerings such as Office 365 and Azure. We need a warrant or equivalent warrant before we consider disclosing content to law enforcement. No. The CLOUD Act amends U.S. law to clarify that law enforcement agencies can compel U.S.-based service providers to disclose data in their possession, custody, or control, regardless of where the data resides. However, this law does not change the legal and data protection provisions that previously applied to law enforcement requests for data, and these safeguards continue to apply. Microsoft adheres to the same principles and customer commitments regarding regulatory requests for user data. Select an ISP from the drop-down menu to access contact information: Although California Process Service is required to verify data requested by law enforcement, Microsoft must turn over all images that may violate U.S. laws to the National Center for Missing and Exploited Children. When it comes to issues like self-harm or posting threatening messages in public forums, Microsoft often reveals limited information about a user to keep others safe. Microsoft customers and employees, as well as Microsoft itself, may disclose certain limited California Process Service information to law enforcement agencies if one of the customers or employees or the company is a victim of crime.